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Session Listing

RIMS Western Regional Conference 2008 Session Listing

½ day Pre-Conference Workshops

Tuesday, September 2, 2008
1:00 pm – 2:45 pm

Dispelling Four Workers' Compensation Experience Rating Myths

Many myths and misconceptions of experience rating prevent risk managers from adequately controlling their workers' compensation premiums. Understanding a few easy concepts can help a risk manager implement various programs in their companies which will ultimately help keep their experience modification number under control.

KEY ISSUES

The four myths of Experience Loss Rating are:

  • ELR rates don't really affect my x-mod – it's only the number of claims I have
  • Claims don't cost me anything – isn't that why I have workers' comp insurance?
  • Small claims have very little effect on my x-mod – so why worry about them
  • Who cares when I review my claims – any time around renewal will be just fine

WHAT ATTENDEES WILL LEARN

Dispel the myths and misconceptions of experience rating and the rating form and provide simple ways to prevent the modification number from escalating.

PANELISTS:

Mary Murray – Vice President, Smart-Comp Products, Inc.
Carlton Seyforth – Corporate Risk Manager, ACCO Engineered Systems, Inc.

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Tuesday, September 2, 2008
3:00 pm – 5:00 pm

Workers Comp Risk Financing Options

The panelists will share their knowledge and experience in evaluating the advantages and disadvantages of various risk financing techniques for workers comp. This analysis includes an actuarial viewpoint since these considerations are ultimately evaluated by company CFO's as well as excess insurers. The approaches covered by the panel will highlight significant program factors that should be considered by risk managers on a state-by-state basis.

KEY ISSUES

  • What are the essential components that must be evaluated in order to optimize the overall management control and cost-effectiveness of your workers comp program?
  • What are issues unique to your entity that you must consider that drive decision factors in each state?

WHAT ATTENDEES WILL LEARN

  • How to evaluate the importance of credit ratings, liquidity, cash-flow models, etc. as it pertains to workers comp program choices.
  • The advantages and disadvantages between high deductible programs; paid and incurred retrospective plans; captive options; and self-insurance on a state-by-state basis.
  • Bring your tough questions and ask the experts!

PANELISTS:

Jeffrey W. Pettegrew – Executive Director, California Self-Insurers' Security Fund
Guy Avagliano – Consulting Actuary, Milliman
Jim Halbleib – Executive VP, Global Risk Management, Edgewood Partners Insurance Center

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Wednesday, September 3, 2008
8:45 am – 9:45 am

Laughter – the Glue That Holds the Bridge Together!

On the days you feel like the bridge... people running over you... the beams and girders are creaking... the cement is cracking... there's a really great tool available to you. Laughter! Humor Therapist Elaine M. Lundberg takes a humorous yet practical approach to wellness and stress management. She educates, motivates and helps anyone learn to effectively incorporate positive humor into their personal and professional lives. You'll learn about the physiological health benefits of a hearty belly laugh and it's positive effect on stress.

Come and find out how to take your work in life seriously but yourself lightly by using the most important tool of all – Laughter!

SPEAKER:

Elaine M. Lundberg, M.A.

Co-Author and Author of:

If They're Laughing, They're Not Killing Each Other

No More Bummers

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Wednesday, September 3, 2008
10:00 am – 11:15 am

Keynote Address: Current Affairs in Risk Management

KEYNOTE SPEAKER:

Evan G. Greenberg, Chairman, President & Chief Executive Officer, ACE Limited

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Wednesday, September 3, 2008
11:30 am – 12:30 pm

The Sub-Prime Credit Crisis: Will it affect your D&O Insurance?

It started with sub-prime credit and the housing market and then spilled over to the financial institutions that packaged and sold the mortgages. How systemic is the crisis and could it impact your next D&O renewal? Our panel of experts will recap how we got here, what may still be on the horizon and how this is impacting the D&O marketplace.

Join us for a panel discussion which sorts through the changing landscape of the D&O market.

What Attendees Will Learn

Attendees will gain important insight into how the credit crisis evolved, developments in securities litigation trends and the broader impact this may have on your company's Directors & Officers Liability renewal.

Key Issues

  • Macro economic fallout from recent "credit crisis"
  • Effects on the D&O marketplace
  • Impact of recent court rulings on the D&O landscape
  • D&O Liability that arises out of M&A activity
  • Shoring up policy language: the words matter!

Panelists

Soraya Wright – Director Risk Management, Clorox Corporation (Moderator)
Bruce Cochran, Ph.D - Director, Corporate Finance, Oracle Corporation
Charles Shay – Managing Principal, Integro Insurance Brokers
John Orr – Management Risk Coverage & Claims Counsel, Integro Insurance Brokers
Jay Pomerantz – Partner, Fenwick & West

OR

Wednesday, September 3, 2008
11:30 am – 12:30 pm

Catastrophic Risk Management – Going Beyond Insurance (MEMBERS ONLY)

A catastrophe is a low probability, high consequence event that cannot be managed on a year-to-year basis, but instead requires long-term planning. The most effective long-term strategy is to balance strategic facility planning and risk mitigation with traditional risk transfer solutions to ultimately reduce a company's cost of risk. Several case studies will be presented.

KEY ISSUES

  • Cost-benefit of risk mitigation and strategic facility planning – what is the return on your investment?
  • Does the value extend beyond loss reduction (and therefore premium reduction)?
  • Prioritization – how do you determine which risk mitigation activities to implement?
  • Aligning risk mitigation and strategic facility planning with your business strategy
  • Building company support for long-term planning

WHAT ATTENDEES WILL LEARN

  • how to develop an effective long-term catastrophic risk management program;
  • how to utilize an analytical approach based on engineering to reduce risk uncertainty and quantify long term risk management options;
  • how these steps can be used to benefit the insurance renewal process through improved modeling results

PANELISTS:

Jeff Bray – Vice President, Risk Management, AMB Property Corporation
Andy Thompson – Associate, Arup
Doug Frazier – CEO, Parachute

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Wednesday, September 3, 2008
12:30 pm – 1:30 pm Luncheon

Extra, Extra! What's New in the World of Risk Management

Hear about new developments in risk management and how RIMS is addressing these trends to support your business. Get an update from the ERM front—details on RIMS new initiatives and fresh research about the state of ERM in businesses today. Also, hear about RIMS Professional Growth Model and discover how to enhance your risk management skills, advance your career and engage senior management.

PRESENTERS:

Joseph Restoule, CIP, CRM
Vice President – Risk and Insurance Management Society, Inc. and Leader, Risk Management, NOVA Chemicals Corporation

Mary Roth, ARM
Executive Director – Risk and Insurance Management Society, Inc.

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Wednesday, September 3, 2008
1:30 pm – 3:00 pm

Bridging the Generation Gap

As the “Baby Boom” generation begins its long march to retirement, members of the younger generations are emerging as increasingly critical members of our workforce. This transition has not been without its challenges, as the expectations, work habits, communication styles and life experiences of these younger workers can vary significantly from current senior supervisors. In this session, we will explore the risk management challenges presented by these cross-generational differences and develop strategies and tactics to help your risk management message reach every member of today's workforce.

KEY ISSUES

This session will explore the origin and possible solutions to the challenges of effectively communicating a risk management message across the four generations active in today's workforce.

  • Life experiences and their impact on communication style
  • Breaking down generational stereotypes
  • Attracting and retaining across the generations
  • Motivating and communicating across the generations

WHAT ATTENDEES WILL LEARN

Attendees will gain an appreciation for the real differences among the generations, and how to leverage this knowledge and understanding into more effective management and communication across the workforce.

PRESENTER:

Daniel McGarvey – Managing Director, Marsh, Greenville SC

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Wednesday, September 3, 2008
3:00 pm - 3:20 pm

Cookie Break


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Wednesday, September 3, 2008
3:20 pm – 4:20 pm

Fundamentals of a Successful TPA Claims Service Partnership

Moving from an insurer's bundled claim service to a Third Party Administrator's claim service requires a lot of thought. Once the decision is made the successful implementation of the program requires advance planning, a massive communications project, feedback loops along the way, and regular audits to be certain things are staying on track. Not to mention the selection process, cash management options and controls, and RMIS. Our panel, consisting of a client risk management claims professional, an experienced TPA representative, and a brokerage firm's Workers Comp claims consultant, will share their thoughts about implementing and maintaining a very high quality, successful TPA program.

KEY ISSUES

This session will cover many of the issues that are important to a successful TPA program:

  • Knowing what you need and want – the RFP process and transitional issues
  • Communicating and documenting expectations – instructions, performance guarantees, etc.
  • Measuring performance of these expectations - claim reviews audits.
  • Proactively and/or promptly addressing service issues – effective mechanism in place is key
  • Teamwork among all three parties – client, TPA, and broker
  • Management concerns and controls – cash management, financial audits, confidentiality, etc.

WHAT ATTENDEES WILL LEARN

The attendee will be better prepared to successfully implement, manage, and continuously improve claim service results utilizing a claim service organization.

PANELISTS:

Urvi Sutariya, Director – Workers' Compensation Claims, Honda North America
Jay Ayala – Senior Vice President and Managing Director for Sedgwick CMS's West Region
Lisa K. Matsumura – Assistant Vice President and Claims Consultant, Willis Risk and Ins. Services of California

OR

Wednesday, September 3, 2008
3:20 pm – 4:20 pm

Understanding and Managing Supply Chain Risk (MEMBERS ONLY)

As companies restructure their supply chains to deal with increased global competition, risk managers find themselves in a great position to protect the company against critical losses. While insurance can play an important part in financing the risk, other techniques can also be employed to understand and control the exposure. In this session the speakers will discuss trends affecting the supply chain, how to quantify the risk and how tools such as flowcharting, fishbone analysis and risk mapping can lead to more effective supply chain risk management. A brief discussion of insurance issues related to the supply chain will also be included.

KEY ISSUES

The session will cover trends affecting supply chain risk such as globalization, outsourcing and lean manufacturing.

WHAT ATTENDEES WILL LEARN

  • How to quantify supply chain risks, based upon an example from Sun Microsystems, Inc.
  • How business trends affect supply chain risks
  • How to apply tools such as flowcharting and fishbone diagrams to the supply chain
  • Why risk managers are well positioned to help their company manage supply chain risks

PRESENTERS:

Suzanne Gallie – Senior Risk Manager, Sun Microsystems, Inc.
John Schaefer – Vice President Enterprise Risk Management and Business Continuity Planning, Salesforce.com

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Wednesday, September 3, 2008
4:30 pm – 5:30 pm

Privacy Risk in the 21st Century

The broad definition of privacy risk in the 21st century encompasses a wide range of issues including security breaches, identity theft, reporting and regulatory compliance. As incidents continue to increase in frequency and severity, many questions remain about identifying and managing exposures properly as well as handling incidents when they do occur.

We will outline a complete enterprise privacy protection framework including working with internal privacy risk management stakeholders on the identification of exposures, insurance coverage and compliance with the new regulations governing data privacy and disclosure requirements following a privacy breach. The speakers will also delve into methods of quantifying risk, loss control techniques and managing the public relations crisis following an incident.

Key Issues

  • Identification of privacy risk exposures
  • Compliance with government regulations
  • Disclosure requirements
  • Loss Control techniques
  • Public Relations after a breach

What Attendees will learn

The Attendee will better understand the issues surrounding Privacy Risk, and be better prepared to successfully implement and manage a complete privacy risk assessment and breach of privacy incident.

Panelists

Matt Ruffner – Senior Risk Analyst, the Walt Disney Company
Michael Lamprecht – Senior Vice President, Aon Risk Services, Inc.

OR

Wednesday, September 3, 2008
4:30 pm – 5:30 pm

The Ten Worst Mistakes Made on Property and Business Interruption Claims (MEMBERS ONLY)

OVERVIEW

Claims professionals see the same mistakes made by policyholders year after year. Through actual claim vignettes, this session focuses on mistakes made, the ramifications, and how these situations should have been handled. We will walk through the claims process highlighting the steps where missteps often occur. Our speakers will provide the risk management, legal, and accounting perspectives on how to change would be mistakes into successful claim resolution strategies. Handouts will include a checklist of the solutions to the ten worst mistakes.

KEY ISSUES

  • Establishing an Effective Property Insurance Program
  • Strategic Management of the Claims Process
  • Preparing a Convincing Claim
  • Reaching a Favorable Settlement (Without Damaging the Renewal Process)

WHAT ATTENDEES WILL LEARN

  • How and why mistakes are made and how to prevent them
  • Things to consider at renewals including coverages, deductibles, limits and values
  • How to prepare a claim accurately and convincingly
  • Important and interesting legal issues and considerations
  • How to manage expectations
  • Settlement strategies that work

PANELISTS:

Roberta Martoza – First Vice President, Enterprise Risk Management, Washington Mutual Bank
Gregory Thaler – Director, National Leader, Property Insurance Claims, LECG
Kirk Pasich – Partner, Dickstein Shapiro, LLP
Michael Korn – Managing Principal, Integro Insurance Brokers

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Thursday, September 4, 2008
9:00 am – 10:00 am

High Growth, High Risk: China's Rising Impact on the Global Economy

The panel will address the facts (and expose some of the myths) behind China's unprecedented economic growth, with a view to assessing the impact on the US and global economy. Specific topics will include key macro-economic risks to China, the US, and China's role in regional trade. The difficulties in setting up a business in China, dealing with Chinese business partners, and securing appropriate risk coverages will also be addressed in an interactive session.

KEY ISSUES

WHAT ATTENDEES WILL LEARN

SPEAKER:

Brian Murray – Managing Director, Research, AIG

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Thursday, September 4, 2008
10:15 am – 11:15 am

Global Warming and the Insurance Industry

OVERVIEW

Global Warming is a looming, serious issue in today’s world. This session will address why the insurance industry should be concerned about the worldwide climate changes and what their response should be.

KEY ISSUES

Topics covered will include:

  • An introduction to the science of climate change in a ‘non scientific way’ so it is easier to understand.
  • Why the insurance industry should be concerned about the effects of the global climate changes that are coming.
  • What should the role of an insurance company be in dealing with the issues of Global Warming.
  • A discussion of the insurance products which are available to address global warming related claims.
  • How companies can protect themselves should they be brought into a climate change-related event.

WHAT ATTENDEES WILL LEARN

The attendees will learn about the potential impact of Global Warming on their own companies, risk management tips to mitigate problems, and how insurance may help their companies.

SPEAKER:

Joseph Boren, Chairman and CEO of AIG Environmental

OR

Thursday, September 4, 2008
10:15 am – 11:15 am

Hands on ERM: From Concepts and Processes to Tools, Techniques and Cases Part 1 (MEMBERS ONLY)

Enterprise-risk management promises much, but has yet to deliver for many industries and companies. This workshop will provide an overview of ERM concepts and processes. It will encourage participants to explore and discuss obstacles and challenges. It will supply practical tools and techniques that you will use in class to analyze cases and examples. Hence you will do ERM in groups for two hours so that you might return to work empowered and ready to implement change.

Key Issues

This session will cover theory but focus on practice. It will cover topics such as,

  • Regulatory and best-practice drivers: COSO, Basel, SOX, S&P
  • Evolution from risk management to integrated risk to ERM
  • Forces for and against change: governance, silos, inertia
  • Internal areas of risk: finance, operations, technology
  • External: market, economy, environment, legal, etc.
  • Risk by corporate portfolio, business units, projects
  • How to analyze the business and identify risks
  • How to quantify potential hard and soft costs
  • How to avoid, prevent, mitigate, and transfer
  • How to secure buy in and lead change
  • How to improve ROI and bottom-line

What Attendees will learn

You will learn how to use ERM to gain sustainable advantage for your firm by working with seminar peers on real cases using tools and templates. Specifically, you will learn how to define core risks and analyze controls by developing metrics that connect exposures to profits and losses. This workshop will ask you to work with fellow attendees on tabletop exercises that will be fun and provocative and which will draw on your collective experience, acumen, and creativity. As a result, you will talk the talk and walk the walk.

Panelists

Moderator-Arturo Perez-Reyes—Risk Consultant, Saylor and Hill

Frank Terzuoli-Risk and Finance Consultant, BearingPoint

Wayne Behrens-Vice President, Enterprise Risk Management & Business Continuity/Chief Risk Officer, Franklin Templeton Investments

Lisa Corpus – Manager, Enterprise Risk Management, California State Automobile Association

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Thursday, September 4, 2008
11:25 am – 12:25 pm

Workplace Violence – Prevention and Risk Management

Experts in the industry will discuss planning and strategic issues in the prevention of workplace violence and related issues such as kidnaping and ransom, threat assessment and what works and doesn't work in the workplace setting. The session will be lead by Charles Thompson, who heads the Employment Group of Lewis Brisbois Bisgaard & Smith LLP in San Francisco, who has worked extensively in the field of counseling and prevention in these issues. Related topics such as Domestic Violence and its overflow into the workplace, including stalking and special cases such as violence against healthcare workers, will also be discussed. The panel will make recommendations and suggestions on prevention issues. Workplace violence is now recognized as a specific category of violent crime that calls for distinct response from employers, law enforcement and the business community.

KEY ISSUES

This session will address workplace violence prevention and the response to the risk including:

  • Identifying the highest risk of workplace assault by industry
  • Determining the definition of workplace violence
  • How to create a violence-free workplace
  • Safety and health issues
  • Weapons in the workplace
  • Preventative Measures
  • Reacting to the threat

ATTENDEES WILL LEARN

Ways to identify and limit exposure to workplace violence in the business setting and techniques to react when violence strikes

PANELISTS:

Charles Thompson, Lewis Brisbois Bisgaard & Smith LLP
Randy Spivey, Executive Director, Safe Travel Institute
Tamra Maupin, AIG Crisis Management

OR

Thursday, September 4, 2008
11:25am – 12:25 pm

Hands on ERM: From Concepts & Processes to Tools, Techniques and Cases Part 2 (MEMBERS ONLY)

Enterprise-risk management promises much, but has yet to deliver for many industries and companies. This workshop will provide an overview of ERM concepts and processes. It will encourage participants to explore and discuss obstacles and challenges. It will supply practical tools and techniques that you will use in class to analyze cases and examples. Hence you will do ERM in groups for two hours so that you might return to work empowered and ready to implement change.

Key Issues

This session will cover theory but focus on practice. It will cover topics such as,

  • Regulatory and best-practice drivers: COSO, Basel, SOX, S&P
  • Evolution from risk management to integrated risk to ERM
  • Forces for and against change: governance, silos, inertia
  • Internal areas of risk: finance, operations, technology
  • External: market, economy, environment, legal, etc.
  • Risk by corporate portfolio, business units, projects
  • How to analyze the business and identify risks
  • How to quantify potential hard and soft costs
  • How to avoid, prevent, mitigate, and transfer
  • How to secure buy in and lead change
  • How to improve ROI and bottom-line

What Attendees will learn

You will learn how to use ERM to gain sustainable advantage for your firm by working with seminar peers on real cases using tools and templates. Specifically, you will learn how to define core risks and analyze controls by developing metrics that connect exposures to profits and losses. This workshop will ask you to work with fellow attendees on tabletop exercises that will be fun and provocative and which will draw on your collective experience, acumen, and creativity. As a result, you will talk the talk and walk the walk.

Panelists

Moderator —Arturo Perez-Reyes—Risk Consultant, Saylor and Hill

Frank Terzuoli—Risk and Finance Consultant, BearingPoint

Wayne Behrens-Vice President, Enterprise Risk Management & Business Continuity/Chief Risk Officer, Franklin Templeton Investments

Lisa Corpus – Manager, Enterprise Risk Management, California State Automobile Association

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Thursday, September 4, 2008
12:30 pm – 1:30 pm Luncheon

Presentation by Washington Chapter - 2009 Western Regional Conference Host

SPEAKER:

Sharon Patterson Clark – Northwest Regional Insurance Manager, Expeditors International of Washington Inc.

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Thursday, September 4, 2008
1:30 pm – 2:30 pm

Outlook for the Insurance and Brokerage Industries

SPEAKER:

Dan Glaser – Chairman and CEO, Marsh

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Thursday, September 4, 2008
2:35 pm – 3:35 pm

Don't Let Cumulative Trauma Injure Your Bottom Line

Musculoskeletal (Cumulative Trauma) Disorders result in significant costs to companies with computer-based workers. The losses due to indemnity and overtime often eclipse the medical expenses. Productivity, work quality and turnover are also negatively impacted. Fortunately, proactive measures can mitigate most of these losses. Simply purchasing new equipment will seldom solve these problems. The workers need be shown how to correctly configure their own workstations to prevent Cumulative Trauma injuries.

KEY ISSUES

This session will cover preventive interventions, including:

  • Effective training, especially online instruction that encourages employees to take responsibility for safe computing.
  • Online surveys to identify employees who are at risk and need assistance. Then, individual equipment evaluation and adjustment solutions will be discussed for employees with identified problems.
  • Practical and effective approaches to maximize a small loss control staff.
  • Stay-At-Work, early Return-To-Work programs and disability management.

WHAT ATTENDEES WILL LEARN

Attendees will learn a cost-efficient, comprehensive ergonomic program that will achieve sharp reductions in cumulative/repetitive injuries and increase the bottom line.

SPEAKER:

Kevin Byrne, MD, MPH, FACOEM – President, CorpMed, LLC

OR

Thursday, September 4, 2008
2:35 pm – 3:35 pm

The Rise of the Reinsurer (MEMBERS ONLY)

As businesses become larger and more complex, so does their insurance coverage. A dynamic panel of reinsurance professionals, attorneys and accounting experts will share their experience with handling large reinsurance matters and uncover the mysteries surrounding the reinsurance relationship and its impact on the risk manager.

KEY ISSUES

Increased scrutiny of insurance coverage issues by policyholders and also by insurance carriers making claims against reinsurers

WHAT ATTENDEES WILL LEARN

  • Participants will gain insight into dealing effectively with reinsurers
  • the role of reinsurers from underwriting to claims and
  • the nature and origin of recent landmark reinsurance disputes and how these developments may impact policyholders in the future

PANELISTS:

Ryan Pratt – Principal, Ernst & Young
Robert Reeves – Partner, Risk Advisory Services, Ernst & Young
Paul W. Smith – Manager, Insurance and Actuarial Advisory, Ernst & Young LLP

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Friday, September 5, 2008
8:35 am – 10:00 am

Developing an Effective Global Insurance Program – Evaluating the Options

OVERVIEW

Under the best of circumstances, setting up a large insurance program presents a challenge to the client, broker and insurer alike. But when foreign business customs, financial regulation, taxation and languages further complicate the development of a program, the problems involved can appear overwhelming. The session will outline the basic approaches to developing an effective multinational insurance program.

KEY ISSUES

The session will cover the factors that impact global program design, including:

  • Corporate/Risk Management objectives
  • International operating models
  • Regulatory compliance
  • Premium tax obligations
  • Claims administration and payment
  • Managing information
  • Communications

WHAT ATTENDEES WILL LEARN

Options to structuring global programs and the criteria used to evaluate which style/type of program is the best fit for their individual firm

SPEAKERS:

Bruce Wineman – Managing Director, Aon Global Client Network
Bob Sweeney - Vice President Risk Management, DFS Group L.P.

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Friday, September, 5, 2008
10:15 am – 11:30 am

Various Risk Management Roundtable Discussions (MEMBERS ONLY)

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Friday, September 5, 2008
11:30 am – 2:30 pm

Western Regional Conference Delegates Luncheon